Terms & Conditions

These terms and conditions (Terms) apply to all bookings with Lanterns Retreat Dunsborough and you. 

Please read these Terms carefully prior to booking. By booking directly with us, you agree that you have read and agreed to comply with these terms and conditions. These terms may be updated at any time and will be posted on our website.

FEES

a) The entirety of the fees for your stay must be paid at the time of booking.
b) Payment must be made via bank card or any other method of payment as notified to you.
c) A deposit of $200.00 AUD will be held and returned after the stay upon an inspection that no items have been damaged or missing.

CANCELLATIONS

The following applies to all cancellations inclusive of any Covid19 related situations. We highly recommend that you take out your own travel insurance to cover any unforeseen circumstances.

a) For cancellations made with notice of 14 days’ or more, a refund will be issued minus a cancellation fee of 30% of your booking will apply.

b) For cancellations less than 14 days there will be no refunds issued and 100% of funds will be forfeited.

REFUNDS

a) We do not offer refunds for no-shows, change of mind, or if you or any Guest does not stay at Lanterns Retreat Dunsborough for the entire stay period.

CHECKING IN & OUT

a) Check-in time is 2:00pm WST.
b) Check-out time is 10:00am WST.

c) We may, at our sole discretion, allow for earlier check-in and later check-out times.

d) Guests must leave the room/s and any shared areas at Lanterns Retreat in a clean and tidy state. If the property is not in a clean and tidy state upon departure, we may charge you an additional cleaning fee at our sole discretion.

GUESTS & VISITORS

a) The maximum number of guests per room is two and this number must not be exceeded at any time during your stay.

b) The full names of guests must be provided at the time of booking.

c) Visitors are not permitted to Lanterns Retreat Dunsborough, unless our prior written consent has been obtained (which may be withheld in our absolute discretion). It is the responsibility of guests to ensure that any approved visitors comply with these terms and conditions.

d) No parties or functions of any kind (including, but not limited to, hens’ nights and bachelor parties) are permitted at Lanterns Retreat Dunsborough, unless our prior written consent has been obtained (which may be withheld in our absolute discretion).

e) No smoking in or around the property.

NO PETS

No pets are allowed at Lanterns Retreat Dunsborough at any time.

YOUR STAY

a) Lanterns Retreat Dunsborough contains items, interiors and decors from the owners personal collection, with a full catalogue photographed of each item. For breakages or missing items, a full replacement fee will be charged.

b) Guests must not rearrange any furniture or fixtures on the property.

c) Guests must not remove any furniture or other chattels from the property upon departure. If any such items are missing after departure, we may charge you a reasonable fee for the replacement of said items, which have been catalogued.

d) The Baudin Suite is accessible via stairs from the ground floor and as such isn’t suitable for those with access or mobility issues.

e) On-site parking is available for one vehicle per booking. Additional vehicles are welcome to park on the street.

f) Any damage to the carpets, will be charged accordingly.

g) A $25 replacement fee will be charged per key for any lost keys.

h) Cleaning: For stays over 5 nights, a complimentary deep clean and linen change is included.

THE PROPERTY

a) No climbing the balcony or accessing the property in any other way except for the guest entrance and stairs (for Baudin Suite).

b) As we are on a coastal location, seasonally, we may experience heightened winds and salt residue on the outside verandas and balcony.

c) The property is managed by the owners and for emergencies or urgent issues, they can be contacted. 24/7.

d) Respect Quiet Hours: Guests are requested to maintain noise levels to a minimum between 10 PM and 7 AM.

e) Respect Neighbours: Guests must be considerate of neighbours and common areas.